Refund, Revision, and Cancellation Policy
At Bruwrite, we strive to deliver high-quality resume writing, resume review, and cover letter services that meet the specific requirements agreed upon during the initial consultation. Please read our policies carefully before placing an order.
Refund Policy
Refunds are not applicable once the one-on-one video consultation has been completed, as work begins immediately after the consultation.
If the client requests cancellation before the consultation, a cancellation can be processed.
In cases where the requirements provided by the client have been met but the client is not satisfied with the outcome, only a partial refund may be issued. The refund amount will be determined by the assigned resume writer, based on the progress of the work.
If partial refunds are processed, the partially completed resume or cover letter will also be delivered to the client.
Refunds will not be granted for changes of mind after the consultation, nor for dissatisfaction if the work already aligns with the original instructions.
Cancellation Policy
Cancellations are only allowed until the completion of the one-on-one video consultation.
Once the consultation is complete, no cancellations can be made.
If the client insists on cancellation after consultation, the partial refund system will apply as outlined above.
Revision Policy
Clients are entitled to unlimited revisions for 7 days after the delivery of the first draft.
Revision requests can be accommodated within this 7-day period.
Revisions are meant for refining and polishing the document and are limited to the initial instructions and details provided during the consultation.
Major changes such as:
Using a different template or design
Re-focusing the resume on an entirely new job role or career path
Adding significant new information not shared during the consultation
will not be accommodated under the revision policy and will incur additional charges.
No revisions will be accepted after the 7-day window.
Submission and Refund Policy (Resume Review Service)
Once the required materials (such as your existing resume or related documents) have been submitted, the order will be considered final. The review process will begin immediately, and no refunds or cancellations will be accepted after submission.
Please note that the resume review is a personalized feedback service. As such, even if the client is dissatisfied with the feedback provided, refunds will not be issued, since the service involves time and expertise that cannot be reversed or reused.
Access Duration
Clients will have access to their review video for a period of up to three (3) months from the date of delivery. After this period, the video link may be deactivated or removed from our servers without prior notice.
Delivery
Final resumes and cover letters will be delivered in both Google Docs and PDF formats.
Disclaimer Bruwrite provides professional resume writing, resume review, and cover letter services. However, we do not guarantee job placement, interview calls, or employment outcomes as results depend on multiple factors outside our control, including market conditions, employer preferences, and candidate performance.